Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product at AlphaOmegafood.com, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting us at ddpolk@alphaomegafood.com, or by telephone at 877-200-0862. NO returns of any type will be accepted without an RMA.

We'll need the following information to authorize your return:
- Customer name
- Invoice/order number
- Item serial number(s)
- Nature of the problem

Our Return Policy

AlphaOmegaFood.com will make every effort to satisfy our customers. Please observe our policy when seeking to return any merchandise to us or the manufacturer.

Items damaged in shipping will be replaced.  Call 877-200-0862 or 731-423-5313 for instructions.

We accept no returns on books, videos, or perishables that have been opened unless they are defective.

Items in  unused condition, 10% restocking fee.  Items in used condition, 20% restocking fee.  Shipping charges are non-refundable.  Please call for prior approval before returning any items.  No items accepted without prior approval.  Customer pays for return shipping.  Credit will be given after the product is returned and inspected.  Sorry, no refunds after thirty (30) days from purchase date.

You must return defective merchandise in its original packing and shipping container with all contents within 30 days of receipt. Call 731-423-5313 for prior approval before returning any item. We cannot accept returned merchandise without a Return Authorization Number written on the shipping label. 

All warranties are between you and the manufacturer. The manufacturer is responsible for repairing or correcting any defects during the warranty period. Please review your warranty immediately upon receipt of your new appliance. If any appliance is defective or needs repairs during the warranty period, please contact the service representative indicated on the warranty or in the manual to make arrangements for repair or replacement. It is your responsibility to fill out and send in the registration/warranty card. By doing this, it will help you and the manufacturer expedite any future problems that may arise. No returns will be accepted without authorization. Unauthorized returns will be refused. All shipping charges are non-refundable.